Low Whole-House Water Pressure

JSJ S.

Yelp

Tuesday night my wife noticed water had soaked the wooden base under our water heater in the garage. We could see water trails going down the side of the tank but it didn't seem like water was actively flowing. Having experiencing a flood from our last water heater 18 years ago, I figured it would not be a good idea to wait, and started calling around the next morning. One person I spoke to with very good Yelp reviews told me how old the water heater was (from the serial number) and that I was right not to wait to replace it. He wouldn't be able to get to me for a couple of days, though. He also told me to expect to pay $1300-$1500 to have it done (!). I saw Best Quality's listing in Yelp along with a few others, including the company I'd used last time. I phoned two others and hit the "Get Quote" button for Best Quality. Sergio got back to me within about 15 minutes, and after asking me a few questions via the Yelp messaging system, quoted me $1050 to replace the heater with another 40 gallon tank but a Bradford instead of the Rheem I had - I'd read somewhere that Bradford was considered to be better. He offered to come over at noon, a little more than 90 minutes from then. No one else seemed willing to quote me on the phone. Sergio and his assistant came over as promised, with the new water heater, and also immediately spotted a leak from the release valve on our water regulator out front. We'd had issues with water pressure before (as most of my neighbors also had - his gauge showed 150psi vs the 50-60 it should have been) and in fact this regulator was the 3rd one in the 32 years I've lived in the house. He quoted me another $350 to replace it, which was also very reasonable, and in about two hours every thing was done and working perfectly. I recommend you call Sergio for your issues. Dealing with him was a pleasure. I'l definitely be calling him again for my plumbing needs.

MLMatthew Luong

Google

My tankless water heater was discharging water randomly. I had no idea what the issue was. But Sergio came by ASAP and helped diagnosed what could be the issue. It was determined that my water pressure regulator was broken and the water pressure was 140 psi. He replaced it with a new one the same day within an hour, and lowered the pressure to 50 psi, and no more water is discharging from my water heater anymore.

My water heater stopped working and what did i do, i let my fingers do the walking on Google & did I get lucky. I called Best Quality Plumbing & Sergio answered on the first ring, told him the problem, he gave me a very reasonable price to come out and take a look and I was right, I needed a new water heater and he not only went to Home Depot to pick one up (it was Saturday & wholesale plumbing stores were closed) and within two hours, my tenant was happily singing in the hot shower. I have added Sergio to my contacts and he is now on my go to list.