LEGAL / PRIVACY
Privacy Policy
This policy explains how Best Quality Plumbing Services (“we,” “us”) collects, uses, and shares information when you visit thebestqualityplumbing.com, call us, or request an estimate, and the choices and rights you have. We are a plumbing contractor located at 15150 Roxford St #406, Sylmar, CA 91342.
Information We Collect
Information You Give Us
When you request an estimate, call, text, or email us, we receive the details you choose to share, such as your name, phone number, email address, service address, and a description of the plumbing issue. Our estimate form is provided by our customer-relationship software provider, which stores the information you submit on our behalf.
Information Collected Automatically
- Analytics. We use Google Analytics to understand how visitors use the site, such as pages viewed, approximate location, device and browser type, and actions like tapping a call button or opening the estimate form. Google Analytics uses cookies and similar technologies.
- Advertising. Our Google tag also sends visit information to Google Ads so we can measure advertising and show our ads to people who have visited the site (remarketing).
- Hosting and security. Our hosting provider, Cloudflare, processes technical information such as IP address, browser, and request details to deliver and protect the site.
- Embedded content. The service-area map loads map images from OpenStreetMap, and the review section loads reviewer profile photos from Google. Loading this content sends your IP address and browser information to those providers.
How We Use Information
- To respond to your request, schedule service, prepare estimates, and perform and follow up on work.
- To contact you by phone, text, or email about your request or service.
- To operate, secure, and improve the website and understand which pages are useful.
- To measure and improve our advertising.
- To keep business records and comply with legal obligations.
How We Share Information
We do not sell your personal information for money. We share information only as needed with:
- Service providers that help us run the business, such as our website host, our customer-relationship and estimate-form software, and our phone and messaging providers.
- Google, for analytics and advertising measurement as described above.
- Authorities or others when required by law, or to protect our rights, customers, or the public.
Under California law, letting Google use website visit information to show our ads to past visitors can count as “sharing” personal information for cross-context behavioral advertising. You can opt out as described below.
Do Not Sell Or Share My Personal Information
You can opt out of the use of your website visits for personalized advertising. Choose the button below on each browser and device you use. We also treat a Global Privacy Control signal from your browser as an opt-out.
You can also adjust ad personalization in Google’s ad settings, install the Google Analytics opt-out browser add-on, or block or delete cookies in your browser settings.
Your California Privacy Rights
If you are a California resident, you have the right to:
- Know what personal information we have collected about you and how we use and share it.
- Request that we delete or correct your personal information, subject to legal exceptions.
- Opt out of the sale or sharing of your personal information.
- Not be discriminated against for exercising these rights.
We do not use or disclose sensitive personal information for purposes that would require offering a right to limit it. To make a request, call (818) 282-5846 or email [email protected]. We will verify your request using information we already have, and you may use an authorized agent.
How Long We Keep Information
We keep customer and job information for as long as needed to provide service, keep business and warranty records, and meet legal and tax requirements. Analytics data is kept according to our Google Analytics settings.
Children
This website is meant for adults arranging plumbing service. We do not knowingly collect personal information from children under 16.
Security
We use reasonable measures to protect information, but no website or transmission over the internet is completely secure.
Other Websites
Links to other sites, such as review platforms and social media, are governed by those sites’ own privacy policies.
Changes And Contact
We may update this policy and will change the effective date above when we do. Questions? Contact Best Quality Plumbing Services, 15150 Roxford St #406, Sylmar, CA 91342, (818) 282-5846, [email protected].