Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit this website or interact with our services, including communications via email and SMS/text messaging (collectively, the “Services”). By using this website or our Services, you consent to the data practices described in this Privacy Policy.

We are committed to protecting your privacy and complying with applicable data protection laws, as well as industry standards related to Application-to-Person (A2P) messaging and carrier requirements.

1) Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with the website, submit a form, request information, schedule services, or communicate with us.

Contact Information: Name, phone number, email address, mailing address, or other contact details.
Communication Information: Content of messages, emails, SMS/text messages, call notes, and support inquiries.
Service Information: Details related to your requests, appointments, estimates, or services provided.
Technical Information: IP address, browser type, device information, operating system, referring URLs, and usage data collected automatically through cookies or similar technologies.

2) How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

Provide, operate, and improve our website and Services
Respond to inquiries, requests, and customer support needs
Send appointment confirmations, service updates, and transactional communications
Send SMS/text messages and emails in accordance with your consent
Maintain records for operational, compliance, and quality assurance purposes
Detect, prevent, and address security issues or misuse of our Services

3) SMS / Text Messaging Privacy (A2P Compliance)

If you provide your mobile phone number and opt in to receive SMS/text messages, we use your number solely for permitted communication purposes such as informational, transactional, conversational, appointment-related, service-related, and, where separately authorized, marketing messages.

Consent: We only send SMS/text messages to users who have provided express consent through a web form, checkbox, written agreement, or other compliant opt-in method.
No Sale of Phone Numbers: We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.
Opt-Out: You may opt out at any time by replying STOP. Once opted out, your number will no longer receive SMS messages except for a final confirmation.
Help: Reply HELP for assistance or contact us using the information provided on this website.
Carrier Disclaimer: Wireless carriers are not responsible for delayed or undelivered messages.

4) Email Communications

If you provide your email address, we may send you service-related emails, responses to inquiries, or updates. Marketing emails, where applicable, will include a clear unsubscribe option.

5) Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our Services. You may control cookie preferences through your browser settings.

6) Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in the following circumstances:

With service providers who assist us in operating the website or delivering Services (e.g., hosting, CRM, SMS delivery platforms), under confidentiality obligations
To comply with legal obligations, court orders, or lawful requests by public authorities
To protect our rights, property, safety, or the rights and safety of others

7) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.